Appalling. Rachel Completely ruined my hair and had 0 remorse, Cut most off my hair off and made it very thin, cutting chunks out and left me with a overall bizarre cut with some sort of shelf but worse of all the customer service was absolutely horrendous. When I told Rachel i was guttered over how she had ruined my hair she started shouting at me really loudly in front of everyone, I had my little baby with me, no one shouts in front of her. Actually in disbelief anyone would treat a customer like this, I have never been treated worse, 0 customer service, disgusting attitude, Shouting at customers?! Extremely bad hair cut along with a very unpleasant experience. I was treated like trash. Never ever met anyone with more of a vulgar attitude. I advise everyone to avoid! Worst cut of my life. Incredibly bad cut. Have all pictures of my hair before for context. Had to go to another hairdressers pay again to have it corrected they said it’s a extremely bad job and the hairdresser has butchered me and left me with a shelf so I have had to have all my hair cut off to a Bob days before my two week holiday, my partners 40 th birthday party and my Little girls 1st birthday party and of course was left all over the Christmas period like this. I contacted customer service they was no better , they said they won’t take the complaint further this is because Rachel told them a load of blatant lies which is very concerning, told them to check cameras because I could tell by the kind of person Rachel was she would lie, what happened to the customer is always right? ‘they also said I am being very dramatic about it’ which is beyond unprofessional. It’s not about the money it’s no one acknowledging cos horrible this was for me. They just don’t care.