Had online account issues since Aug2021 and still not resolved to this day (...and still waiting). I've had an online account with Superdrug + H&B card for 10+ years and because I hadn't used my H&B card for a while, it became inactive/ since expired. I got a new H&B card and have been unable to link the new H&B card to my existing online account since. I was told they'd have merged the cards so points and history would have transferred over to the new H&B card, but I would have to replace the card on my account myself. After numerous attempts of back and forth of having to confirm my email, DOB, billing address and explaining the issue each time, and at one point having been advised to submit a deletion request for my account, this issue is still ongoing. I had to obtain ANOTHER (third) new H&B card as well because a member of the team advised that they had somehow made my second H&B card inactive. No one has helped with my issue thus far and I'm advised each time that they have "gone ahead and changed a few key settings on your new Health and Beauty card", and to "try this again and it should work for you" - it like speaking to a team of robots who gave the same answers every time. By the looks of this I'm not sure if this issue will be resolved by Aug 2022, so in the meantime I'll continue to avoid Superdrug until this issue is resolved (if it ever will).