Superdrug Reviews

Name: Superdrug
Rating: 3.06

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Intial Visit 6 pm March 28th Asked assistant to Show me a Product location Very Helpful and Pleasant Surprised to Find Beauty Salon at Back of Store A pleasant Sales assistant approached and Asked if I needed Help Again Impressed Spent a little time away from back Off Shop Colleting Some Essentials The Same The Heath and Beauty Same Assistant asked me if I needed Further help in a Different Isle Her personality immediately Shone Through” Very pleasant nature I complimented her and asked her Name Scarlet I asked for Manager at Tills so I could pass on my Shopping experience The Multi Tasking Staff All with a Wonderful interaction in Particular Scarlet are a Credit to your Company Chilwell Nottingham”

Helpful Report

Posted 3 weeks ago

“Only received 19 items of the 32 items I ordered online. Superdrug won't refund missing items saying all items were despatched. Sticker on my box states box weight was 0.002kg. When I've raised the issue of the weight of box they won't confirm what weight of the box was.”

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Posted 1 month ago

“I don't understand why Superdrug are allowing their image to be ruined by using such a pitiful delivery company as Evri. On day 6 waiting for half my delivery after paying £4.95 for next day delivery. The first half turned up after 4 days. Just terrible service. Will never use again.”

Helpful Report

Posted 2 months ago

“Superdrug streatham pharmacy has 1 highly professional pharmacist and several rude, hostile pharmacists who actively drive business away. I try to go on Thursdays only when the helpful Asian pharmacist is there. Unfortunately he was away and the woman on duty took one look at my private prescription and said "we can't do it". Why? What nonsense. She just didn't want the work. I came back a different day when the professional was on duty and he organised my prescription. I wonder how much business your hostile, racist staff are losing you Superdrug? Most people would go somewhere else. Few people have the time to come back 3 x looking for the one and only professional that works there!”

Helpful Report

Posted 2 months ago

“when i walked into superdrug one of the employers told me to strip because they thought i had stuff in me !!!!! when they didn't find anything they took me to a backroom and patted me down everywhere until i was panicking!?”

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Posted 3 months ago

“Worse customer service company I have never met. They told me that they sent the parcel to me, but no parcel was found. They sent me the photo which is only a parcel box 📦 but no label on it. The background is blackout, I have no idea where it is. I have contacted customer service for two times, but they only asked me to ask my neighbour and sent me the photos. They are not helpful and not professional. Very disappointed, definitely not recommended”

Helpful Report

Posted 4 months ago

“Appalling customer service. Missing items. Damaged items”

Helpful Report

Posted 4 months ago

“Do not use this company online. Customer services are practically non existence. They just keep sending the same automated reply. Send you the wrong goods. They tell you to send a photo of your returns receipt to give you a quick refund but then ignore your e-mail. Shocking customer service. If you like talking to a robot go ahead and use them. I am am taking this matter further. Will not use Superdrug again. Be warned.”

Helpful Report

Posted 4 months ago

“I ordered 12 bottles of shower gel. Communication was good.Evri delivered within a few days. Only 1 bottle of shower gel in box. Despite repeated attempts to contact them by web chat, what’s app and the app it’s impossible.No phone number to contact them. Lesson learnt, sometimes in life you make bad choices. I’m not going to waste any more of precious life trying to get contact them for a refund. It’s really not worth it.I have deleted the app.”

Helpful Report

Posted 6 months ago

“i had an order of two parcels only one arrived second one is still missing after nearly two weeks there is no way you can talk to a human via a phone line they keep refering me to an online app saying you do not need a fb account the trouble is when i tried to use this it keeps going through my husbands fb account told superdrug about this but i get nowhere looks like i am going to cancel my account and loose £40 plus nice one superdrug”

Helpful Report

Posted 8 months ago

“I ordered on-line as I am recovering from surgery and cannot get to a store. Most of the productions I received were damaged and in addition covered in shower gel as the lid had come off one of them. None of their online contact methods worked and when I called my local store they said I could only get a refund if I brought the products back. I explained why I couldn't do this but they couldn't help. I wouldn't order from them again.”

Helpful Report

Posted 8 months ago

“I have the app and get regular updates on offers via email and I am happy to say they are excellent and that the staff are really helpful and friendly in store especially Arena staff Green Lanes they provide a great customer service and I have no hesitation in recommending them to my family and friends”

Helpful Report

Posted 9 months ago

“DO NOT USE THIS COMPANY THEY CANNOT PROVIDE CUSTOMER SERVICE WHERE YOU CAN SPEAK TO SOMEONE JUST AN A1 ROBOT WHO CANNOT GRASP PROBLEMS”

Helpful Report

Posted 10 months ago

“I've used Superdrug for years without any issue. But my online order went missing (between superdrug handing to Evri) the lack of response on whatsapp is a joke (as you cant call anymore) Over 6hrs and didn't receive a reply, when they finally replied, they just advised me to wait another 48hrs, no attempt to find out why Evri was still showing as not receiving the item. The next day 1 day after delivery should have happened and 4 messages from me later, 2 asking to complain, i get a response advising the item was lost in transit and would i like a refund or it to be resent. I asked for it to be resent, that was 12pm yesterday and still no response 21hrs later, the items have not been resent. Customer service is apauling and their customer promise is BS”

Helpful Report

Posted 10 months ago

“Superdrug in Woking are always very helpful and friendly. Yesterday I once again had reason to enjoy my visit. Lovely Federico was so amazing helping me to find various things I needed. She was delightful! Also, the staff on the counter when I went to pay were a real pleasure to deal with Couldn’t be better!”

Helpful Report

Posted 10 months ago

“I paid £20 for a doctor's diagnosis of (what turned out to be) a reaction to a spider bite - Superdrug.com took my money and never got back to me. Even after I demanded a refund and an apology (and yes, that was over a week ago). AVOID AVOID AVOID! These people are unethical.”

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Posted 11 months ago

“Superdrug Meole Brace Shrewsbury Excellent store helpful & knowledgeable staff especially Michelle”

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Posted 11 months ago

“One afternoon l was told by some idiot of a woman behind the counter at your oxford Westgate location they don't accept cards what's wrong with these people do they only let them out at weekends 😜”

Helpful Report

Posted 1 year ago

“Very disappointing customer service at Superdrug 43, Tottenham Court Road. Mannerless staff.”

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Posted 1 year ago

“Regularly shopping at Superdrug, Broughty Ferry, have to praise assistant called Eva. She is always so helpful with a lovely personality. You are lucky to have such a gem.”

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Posted 1 year ago

Superdrug is rated 3.1 based on 420 reviews