I have been placing orders monthly with Superdrug for years now (usually with no issues). This month i placed an order, waited a week and nothing arrived. When i logged into my account to see what was going on, it stated my order was cancelled! Not once did you contact me to advise of this. I started trying to contact you via chat - Oh what joy! 12 hours between responses and all i was told the items were out of stock (what all 8 of them)?? I got an apology and the offer of 300 points, which is the equivalent to £3 via chat. Definitely NOT an acceptable compensation for a £60 order that was not delivered. Why is there absolutely no way to actually speak to someone live on the phone or via live chat? The chat offered is generic responses telling me to check my junk inbox multiple times. I am an IT Manager and am fully aware of the functions of an email inbox! Superdrug, as a loyal customer who has spent a significant amount of money with you over the past years, I am taking my custom elsewhere to a company that cares about it's customers! Can i please remind you of your customer promise: Customer Promise We want to make sure each and every one of our customers experience that Superdrug Feeling. Customer Service is such integral part of our business and one of our main aims at Superdrug is to ensure that we give you a great service and an enjoyable, pleasant shopping experience whilst offering the latest in beauty and health. We value your feedback, good or bad, because we want to make sure we live up to this promise. We always love to receive your ideas and suggestions because we want to make sure we are moving in the right direction, always listening to our customers, meeting your needs and striving to improve our service.