I complained via email on 6th Nov after booking and paying for 2 x flu jabs, we arrived on the arranged date only to find there was no-one available to provide the jabs as the Pharmacist hadn’t turned up, I asked why they hadn’t called us to rearrange and save us driving c15 miles and paying for parking and the response was ‘ oh we didn’t check the diary!!’ So i emailed the complaints team who then responded to say they had passed this to the area manager (for Truro Cornwall) and here we are 4 weeks and 3 emails later with no response. Extremely poor Superdrug!!!