I have had good to great service with Takealot.com in the last 5 to 6 years. But, this time, what a shocking experience. I have logged 3 or 4 returns over the years and no problems with resolving. I recently, in January 2021 actually, logged a return for a pair of sneakers I purchased in September 2020 as they starting tarnishing and I wasn't even wearing them every day, they were bought as a casual, weekend shoe/sneaker. All logged, communication sent that the return has been picked up, accepted, and being processed. 48 hours gone by and nothing. I checked the status on the app, and it said that it is "concluded". Mmmm, concluded means that I should've known about the conclusion, which I never knew about. After me clicking on the "help" button on the app and website, I received a reply: "your return was received unsealed and was declined". I asked about this, and it was said to me via email that "unsealed" means that the sneakers have been used and worn and the policy and process say that faulty items must be returned within 7 days... I mean, I need to see if the quality of a pair of shoes is good or bad within 7 days? A Mariska contacted me saying that she is investigating and 96 hours later, nothing! Very bad service and Takealot.com advertises as being the leader in online retail. I wonder!