Automated system is completely unprofessional, takealot make promises that the parcel will be delivered before 17:00pm, I received it at 21:30pm, after opening the parcel I found that the weed trimmer bull bar bracket is broken (packaging was also damaged), I had to go and Google for there contact details because it's not available on the takealot app (only automated nonsense), I spent too much on the item already then I still had to be placed on hold and listen to a bunch of adds while waiting, I decided to make a bracket myself out of fibreglass because this transaction already caused me two weeks of work and a further two to three weeks is not worth it, this is unprofessional and considered terrible business, if there was a -5 star rating I'll give it a -3, this rating is more suited just because a broken parcel actually found it's way to its destination and because this was a complete waste of R3000.