On order number 87097059...Just the worst experience when you deal with Takealot.com when they sell a product which is not in their stores. Then they just become a product hosting platform and middle-man who takes no real ownership of the original contract of sale between the client and Takealot.com. I purchased a product through them which was to be delivered to me by Thursday 13 May (Waiting 2 weeks for the delivery date). Thursday 13 May came and went with NO feedback from Takealot.com. I started an extremely tedious process of trying to establish where my delivery was and what was happening. It became clear immediately that the package was not on its way to me as it was not delivered to Takealot.com by their supplier. It seemed I was not going to get the items I paid for and was waiting for for 2 weeks. I asked for my money to be refunded to me so that I could urgently source the product somewhere else with the same money. The first person stated they would process the credit after which I could request a refund. By Saturday, when nothing happened I called in again (this being my 3rd call) when I was informed that the person that stated they would process the credit, never did it. Then the new person was going to process the credit. And, we continue. Monday 17 I made contact again, this time Ingrid told me, in writing, to give her until the end of Monday 17 May to process the credit, which I believed she would do and gave the opportunity. Then came Tuesday 18 May, still no credit, still no refund. And here we are, no product, no credit, no refund, nobody taking ownership of the matter on Takealot.com's side. Just empty promises. I get this idea that Takealot.com is playing for time to either see if the product gets delivered to me before the credit/refund is processed OR, that I would change my mind to take the refund at the time the credit is processed so as to possibly spend the credit with Takealot. Whatever their modus operandi, it is annoying as hell to actually make contact with numerous people at Takealot.com and never being able to get any help from someone that sees it through to the end.