So I order something super important from TAKEALOT on the 29th October assuming it will get to me by the 6th November (Today) when I need it. Cool. TAKEALOT sets delivery date for the 2nd of November. Cool. Plenty of time. The 2nd passes. Nothing happens. They don't update me, they don't update their app, no customer service whatsoever. So because they're silent, I (the paying customer) reaches out to THEM like a day later. They respond to me like oh sorry for the inconvenience & usual copy & paste schpeel like they just forgot there was an order at all. They finally deliver like 2 days late & guess what when I open the box? Not only are they late but half the stuff I ordered aint there! Remember, I need this stuff for the 6th (Today). I ordered & PAID (TAKEALOT already got my damn money!) on the 29th! Now I'm ****ed & I'm emailing & DMing on Twitter & all these people can tell me is we're sorry for the inconvenience, we're checking with the warehouse blah blah bull****. I email multiple times again & I get an email saying it will be delivered on Tuesday the 9th! No incling of customer service from TAKEALOT throughout, no offer of compensation for the inconvenience, no special delivery offer or offer to make special arrangements because it was THEIR **** up or because TAKEALOT knows I need it by the 6th, ordered & PAID WELL in advance, NOTHING! *** must I do with the thing on Tuesday?!! *** do I need it for then??!!! It's your mess up, go the extra mile to fix it! I'm a paying f*$king customer! You didn't deliver on a service, go out of your way to fix it ffs! TAKEALOT is a piece of trash company if I ever experienced one! To make matters worse, I still didn't get my order by the time I needed it even though I repeatedly said to TAKEALOT multiple times that it needs to get to me by today. Not a f does TAKEALOT care! Now I'm being ignored by them completely via email, via social media like I'M a nuisance not a paying customer.
Today I get a "delivery update" saying delivery will happen on Monday! *** does that help me???!!!
3 years ago
takealot has a
2.6
average rating
from
563
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