Booked a return for the remote of my Xioami device. On the return request I stipulated that I cannot included the complete system as we cannot sit without TV and that I have replaced the broken remote with a usb keyboard. 11/12/21-21/12/21 they were in possession of the broken remote. Nothing was repaired and they refuse the test the broken item. This is not the 1st time I have problems with returns that is why I even included the batteries as they previously refused to replace a broken item, simply because the batteries weren't' included. One person attempted to investigate why it could not be tested / replaced and that took 2 days for him to get back with the same rhyme they all seem to use like parrots: Thank you for your response, Please allow us a moment, whilst we investigate the matter and request more information , As soon as we receive any feedback, we will notify you with an update. We do apologize for this inconvenience caused. Warm Regards, Chrisvin.B So my remote was sent back to me after I requested they return the broken item that they simply refused to test/repair or replace. That was on the 14th of December. I received the broken item back on 21/12/2021. So to date they send the same boring rhyme and I am just glad I didn't sit for 2 weeks without tv because this is the type of service they provide to replace/repair one of their faulty or broken items. So the answer to your rhyme is still: Yes because you are still refusing to test/repair/replace the broken item, you have definitely lost me and I am sure many other people as customers