I’m appalled at Take-A-Lot's service and attitude toward my elderly (78 & 72 year old) parents. They simply pass the buck and do not take any responsibility for the suitcases they had to return to them/us. Proof was given that takealot incorrectly took the wrong suitcases and then after sending us a photo that they received it, they all of a sudden couldn't find them - even after they sent a photo showing they have them. My parents have been e-mailing and calling takealot since the day this happened on 26 March 2022. On 02 April 2022 one of their agents sent a photo proving that our Private Suitcases (worth R5000 years ago when it was bought internationally) was received along with the other broken suitcases which we bought from them, that only made 1 trip then broke. What they didn’t bargain on is that my elderly dad always prints everything – so he printed the email sent with the photos proving they did receive the our suitcases sent to them incorrectly plus the broken suitcases that we sent back for them to replace. Now, if you click on the link of the original email that they sent with their image proving they have both our suitcases, one can’t access it. But we have the proof. Eventually they moved these cases from Somerset West Branch to Milnerton, where my brother in law went to that branch. The manager then said that he would love to give the suitcases back but unfortunately he cant because their company have a process to follow. What process? These suitcases belong to us. They've taken liberty with my elderly parents, passing the buck for months with no conclusion and lots of excuses. This is plain theft. My parents have really been patient but now we are doing what we need to do, in order for TakeALot to finally wake up and either return our suitcases or replace them or pay us the money of their worth, that it's worth now, not what it was worth years ago.