I placed an order on 1Sept Ref 113086376✓ 6 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set.✓Delivery date was 8Sept✓ Rescheduled for 13Sept.✓Waiting for Supplier to fulfill your order✓ 12Sept I got an sms just after 7am - your order is scheduled for delivery on 13Sept before 7pm✓ around 10am - 12Sept, your order is out for delivery before 7pm today.✓ just after 3pm ,12Sept a Takealot driver asks what time I will be available to receive my order...I said anytime after 17h30✓ Pronto , driver arrives...I argue that the order cannot fit in 2 small boxes he had...we check details on the boxes...match my order✓ I further suggest that I first open boxes if it is indeed what I ordered, I pay him✓ He objects as that is not allowed.You pay the order is yours, if anything is wrong, you schedule Returns online or call 0873628000✓ I pay R2117✓ Open the boxes to my horror.🙆🏽♀️
Takealot supplied-: 20 x Hillhouse 11cm Non Stick Solid Bottom Mini Tart Pans @ R136 each on their site.😭 Definitely not what is on my order.I open my account and show the driver my Acc still reads -: 6 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. Rediculously further gives Current Order status - shipped 5 x sets , 1 scheduled for shipping 14Sept.
Driver refuses to take order back.I cannot instantly schedule a Returns.✓ Because the system is not updated to delivered and paid...This is 12Sept.The system reads order shipped for delivery 13Sept.Driver insists 13Sept first thing in the morning call 0873628000 for assistance by then I will have confirmed delivered.paid✓
I try to schedule a Returns...No Luck till Now because the Long and short of it.
1 - Takealot acknowledged they supplied me with wrong product for my order after I send the boxes and product received images.
2 - Takealot send a small box of the 4 x Hillhouse 11cm Non Stick Solid Bottom Mini Tart Pans @ R136 each on their site to make up 24units.The driver showed me a msg I was expected to pay another R2117😭💔 I phoned Takealot while he waited, some guy called Paul assisted me this time.He said he activated a Returns, confirmed order paid already and said I didn't have to pay another R2117...yes I gave him the contact number of the first driver who still had not updated my order status Wrong product on Order, Delivered and Paid.
Since 13Sept until today 19Sept, all I have received from Takealot are several Ref Numbers your Query is escalated.Add to that conflicting msgs on email regarding my order.
20Sept, today I receive an email stating that we are Sorry to let you know that the product you ordered is no longer available.We have issued a Credit into your Account for 2 x Sets 4 of Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. WHAT HAPPENED TO MY PAYMENT OF R2117 (R5Donation ) PAID FOR MY FULL ORDER OF 6x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set.
Takealot states in that email CREDIT DUE FOR 2 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set THAT YOU RETURNED.
1 - I have not received my Order for 6Sets
2 - The wrong order delivered on 12Sept is here with me Awaiting the 24Hour scheduled collection for returns it's been 6days and I am still waiting.
3 - I have lost track of how much money I have spend on Calls to Takealot that yield nothing but deeper confusion at my EXPENSE and FURTHER LOSS.
4 - HOW CAN GET THEM TO DO THE RiGHT THING...I can substitute for the exact amount I paid NOT A CREDIT WORTH A THIRD OF MY PAYMENT WHY?!
2 years ago
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