I had an extremely poor experience with takealot. It's sad that the only way of contacting someone for help is the customer service help form that gets sent to people that dont understand the terms and conditions for the company they work for. I had a refund put in for an order that used a coupon and the website clearly says that when a coupon is used the person will be refunded and a new coupon will be given to the person. DON'T FALL FOR THIS!!!! the customer service agents do not understand this and instead just give you a voucher!!!! You either dont get a refund or you dont get a voucher back!!!!!! NEVER PURCHASING WITH TAKEALOT AGAIN.