I had a truly terrible experience - I ordered 3 of the same books as gifts. I opened the package and initially only took out the top book (as all 3 books was exactly the same). A week later when I took out the last book from the box it was in a horrific condition. The hardcover edges were broken off and the spine was broken - how can I give this to someone as a gift? I came across this about ten days after I received the books. I contacted Takalot for a return. A courier came to collect the package. Later that same day they informed me via email that they will not replace the damaged item since it was already more than 7 days after the delivery. Two days later a courier came around and delivered the damaged book to me again. What I don't understand is how you deliberately package a broken item and "hide" it under other items so the client don't initially notice, then decline a replacement? This is extremely poor customer service and I think we should say something and speak out. I will not support Takalot again.