Ongoing saga with Takealot ...
This company has been content over the years to "take a lot" of our money. Personal items, gifts, business equipment and purchases on behalf of clients - we have found it a convenient platform for almost everything we need, with good prices and good service.
But then something changed.
Takealot became an open marketplace where anyone and their dog could open a drop-shipping tab and sell whatever they wanted.
Prices became unpredictable, changing arbitrarily and often to ridiculous amounts.
Delivery times became problematic, sometimes fluctuating wildly after an order was placed.
And the quality of the products has noticeably declined, so that we often have to return items that are either of poor quality, do not match the description or are faulty.
Now our account has been blocked (without giving any reason) and has not been reactivated even after several messages.
Finally, we were told that the suspension was because of "too many returns".
Well, yes! Supply cr@ppy products; get a lot of returns!
Latest update - we received an email telling us that our last purchase (which we were charged for) was cancelled "at our request" - NOPE! We didn't ask to cancel the order, YOU did, Takealot!
The email also said that a refund would be made to our account - which is still blocked and inaccessible at this point. You're joking, right?
We're done playing this game. Once this issue is resolved, we'll take our business elsewhere.
The balance between convenience and annoyance has shifted in the wrong direction.
1 year ago
takealot has a
2.6
average rating
from
563
reviews
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