Takealot used to be my go-to online store but after this last experience while trying to refund a faulty product, I will be deleting the Takealot app. The customer service agents didn't take the time to read why I was returning the product so they said I couldn't return it because it was damaged. It was a faulty product. Of course it was open and damaged. That's why I returned it. After dealing with over 3 different consultants online (none of whom read my email and all sent back AI responses) I finally got hold of someone via phone who coukd try and help me. But when I ask for her to call back, I get more AI emails from other agents asking me to retell the situation again. One consultant called me back, we greeted each other and then the call "cut". Immediately afterwards I received an email saying she could not get hold of me. She did not try to call again. I was by my phone. It is such a pity because Takealot used to be so convenient.