Return reference MRRN-H6ZG8-VMGE, The product was a Mastella 3 in 1 baby swing. It stopped working while still under warranty. The coloured front desk guy with the tattoos and silver teeth kept blaming me for not logging the return even after I had told him that I logged it on my laptop on their website twice and it was not captured. This person does not no how to talk to people and kept escalating the situation, kept telling me I did not log the return. I told him I can show him the screenshot if he wants it and he didn't, just said I didn't do it. I asked what bearing does this have now? What will arguing over it achieve? He seemed to finally calm down and help me log the return on my takealot app. When the item was returned, takealot said I damaged it, that there's visible damage (there isn't any). I asked for pictures of this "visible damage" after which they changed their tune and said it should've been returned within 7 days if it was defective, that the product was 120 days old and asked for an address to send it back to. After which I notified them that the warranty is 6 months on the product and again asked for for pictures of the visible damage to be sent to me, and I gave them my address for return of the product. The person handling my returns just responded asking for the address again, meaning they did read my email properly. It was all good with takealot for the better part of a decade until it was the first time I ever tried to return a faulty product. Where are the pictures of the damage? What about the warranty? The handlers of my case were Tsakani V and Luchulumanco M. Never again will I use takealot. No accountability, not willing to listen to the customer.