On 9 May 2024 I ordered coffee beans and ribbons from takealot.. The coffee beans is a non-returnable item. I paid R958 for the coffee. Instead of delivering coffee beans and ribbons, takealot delivered dog collars to my house. I logged a return and returned the dog collars, and takealot send the ribbons, but never the coffee beans. Since the one item I purchased was "non returnable" they took the money and there is no way to get it back. I contacted them many times on the customer care link, but they NEVER get back to a person. There is no phone number or live chat option anymore - customers are at their mercy and if they don't call you back, you simply have no recourse. On the website there is no way to even follow up or check on the tickets I logged. There is no way to contact management!