Takealot are thief's and stealing from hardworking honest people. I bought HAGENZ 8L air fryer, used it as per normal. Next use the LCD was flashing and the product did not work... so logged a return placed it in the box and dropped it off at a pickup point. Got an e mail saying they do not accept the return because the cook booklet was not in the box which is a load of BS... who keeps the cookbook?? I replied to the e mail stating that is no reason to deny the return and we want the item replaced as my wife is mostly alone at home with our three-month-old baby (I work away) she uses the air fryer for her meals, it makes her life easier. They did not respond to the e mail and returned the broken air fryer. My wife found the booklet after extensive search, we included the cook booklet with the defective air fryer in the box and submitted the return again, surely everything is fine now the silly cook booklet is included, and we can get a working machine back. Received an e mail from returns department now stating that we have misused the machine and accusing us of breaking the product and according to their policy they cannot replace the item and will send the broken machine back to us. I responded to the e mail and said to them do not send back the faulty machine and I want to talk to someone higher up. They did not reply and ignored my e mail and sent the broken item back. We used the machine like any other person would, it is faulty and poor design, so it needs replacement we are less then 6 months in the 12-month warranty. If they do not rectify this problem, I will close my Takealot account and use Amazon from now on. Like I said be careful they are thief's and stealing.