1 star because 0 stars is not an option! I ordered a couch for my brothers 21st birthday and saved for months to buy this for him. I did extra side work to be able to give this to him. The couch was delivered with defects but we could live with them. However a few days after delivery when a man stood up to get up from the couch, the arm rest collapsed from a little bit of weight pressed on it. When we decided to log a return, takealot ignored the request and showed that the couch had been collected and the return was completed - the couch was still sitting in my brothers house. We logged another return and the couch was collected. Upon review takealot stated that all of this was due to wear and tear and therefor will not issue a refund. We were also then told that the couch will be returned and that if the couch is not received the couch will be considered abandoned and takealot will take it and no refund will be issued. 1. How can wear and tear be done in less than a week? 2. How can takealot be happy to take R6000 from a young girl but not take responsibility for their poor quality and service. I responded to the email and explained everything in detail and the email was ignored and I was told that the couch was already on its way back to my brother. This is shocking service and I want this corrected!!