i oedered a Samsung Galaxy phone. Undersneath the item showed"What's in the box- Charger and travel adaptor". I received an order with no adaptor. So I sent it back. When I enquired about the missing accessory, they said that the adaptor is not included in the package. I then sent the a pic of the ad highlighting the accessories. They did not even respond on that qauery. I was told that the money will either be refunded or kept as credit for the nect order. I then told them I want to re-order the item. The same thing happened. They sent me a note indicating that the item does not have a cable and a charger. The promised delivery date was set for 18 December. On confirming the order, the date changed to 24 December. Come 24 December, no order was delivered. I sent an email enquiring about the order, Just to find out the order had been cancelled. Don't know wwho authorized the cancellation. An email was sent to me asking whether I would want to re-order or have the money refunded. I opted for the refund. They say that refubds can take up tp 7 days to reflect in your account. Believe you me the money was in my account the very next day. This order was orinally placed on November 30, and by December 26, I was still sitting without the order. I tried 5 times to call their customer service department. Everytime was like R25 or R30 airtime, plus the free air from my service provider. Which makes it double the amount of airtime. They were so busy that they could not attend my call. One time I was served by a male agent, but that was like at the end of my airtime. I then asked him whether he could call me back. He said "Yes". Before I could ask his name, the call was suspended due to insufficient airtime. Up to today that person never returned the call. I am so dissapointed in the poor service delivery of takealot. Believe me, I will never order from them again.