So on the 14th OF MAY 2020 I placed an order on Takealot.com to the value of R16,985 and I was ASSURED DELIVERY OF THESE GOODS WOULD TAKE PLACE ON THE 19th OF MAY 2020 before 17h00 AND I WAS CHARGED R200 FOR A DELIVERY FEE. I tracked my order until the day of delivery and I had been in contact with 2 consultants who had resolved my querys. As you may expect, DELIVERY DID NOT HAPPEN. Bear in mind I HAD CANCELLED 2 APPOINTMENTS AND KNOCKED OFF EARLY TO BE ABLE TO RECEIVE MY ORDER MYSELF BUT NOBODY TURNED UP. THE REASON AS TO WHY NOBODY TURNED UP WAS BECAUSE TAKEALOT.COM DOES NOT DELIVER LARGE APPLIANCES BECAUSE THEY "DO NOT HAVE THE VEHICLE CAPACITY TO DO SO" SO THEY OUTSOURCE THOSE LARGE APPLIANCES TO BE DELIVERED BY A 3RD PARTY DELIVERY COMPANY WHO WILL ONLY BE OPERATING AFTER LOCK DOWN ! I STILL AM UNCLEAR AS TO HOW THEY DO NOT HAVE THE VEHICLE CAPACITY TO DELIVERY THOSE ITEMS AS THE LAST TIME I TRACKED MY ORDER IT SAID THE FOLLOWING " Parcel shipped from Takealot warehouse and is in transit to courier facility" ABSOLUTELY NOWHERE ON THEIR WEBSITE IS THERE ANY DISCLAIMER THAT READS "DELIVERY FOR LARGE APPLIANCES/GOODS WILL BE DELIVERED AFTER LOCK DOWN" OR ANYTHING SIMILAR ! Knowing very well that my delivery is not able to take place on the promised date BOTH TAKEALOT CONSULTANTS who I had engaged with failed to advise me better or ensure that I am aware the delivery of my goods will not be taking place on the date as promised YET THEY STILL TOOK FUNDS FOR A DELIVERY FEE !!! Later on that evening after a query was sent another consultant had gotten in contact with me after an entire day of mine was wasted which potentially could have been a very productive day for me apologized and re assured me he was going to escalate my problem to his manager or senior and come back to me with a solution and I had also informed him I wont mind fetching my order myself as all the good are in JHB. He PROMISED TO TAG me in his mail so I could update myself on the progress of my query however I did not receive any communication whatsoever from takealot or any of their consultants. THIS BUSINESS DOES NOT OPERATE WITH TRANSPARENCY OR HONESTY OR EVEN IN GOOD FAITH.