My membership was auto-renewed on 18 September without my consent. I contacted Tastecard on the very same day to cancel, yet they refused a full refund and instead offered me only £10 back as a so-called gesture.
I never even used the previous £1 promotional year because I quickly realised the membership was not worth it. The deals were poor and the value simply was not there. This makes the renewal even more unfair as I had no interest in using the service.
When challenged, Tastecard repeatedly relied on their own interpretation of consumer law, insisting that the 14-day cooling-off period does not apply to renewals. This is misleading and does not reflect the protections UK law provides to consumers. Practices such as automatically renewing subscriptions without explicit consent and making it difficult to obtain a refund constitute poor business practice and are precisely what consumer protection regulations are designed to prevent.
From what I have seen, many other customers have faced the same issue. If you find yourself in this position, do not accept the token refund they offer. You should pursue your full rights through PayPal, your bank, or Trading Standards. Companies like this rely on customers giving up rather than enforcing their legal rights.
I have escalated my case and will continue to do so until I receive a full refund.
1 week ago
tastecard has a
1.2
average rating
from
56
reviews