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Anonymous
I was misled by Tastecard. I paid £1 for what I believed was a charity-linked promotional offer. At no point did I clearly see or understand that this would automatically renew at £39.99. The welcome email I received contained no clear mention of renewal or the full price. Later they sent a renewal notice, but it went into my promotions folder along with marketing emails, so I never saw it until after the charge had been taken. To my surprise, £39.99 was withdrawn from my account without my active consent. When I looked into cancellation, their own FAQs state that “payments taken prior to a cancellation request are not eligible for refunds.” This policy is unfair and does not reflect UK consumer law. Under the Consumer Rights Act 2015, terms like these can be considered unfair because they deny customers their statutory rights. I never knowingly agreed to an automatic £39.99 renewal, and I feel this business model relies on people forgetting or missing small-print details. It is disappointing that a company operating at this scale chooses to use such practices. I have now requested cancellation and a refund, and if this is not honoured, I will be escalating the matter to my bank for a chargeback and to Trading Standards.
1 week ago
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tastecard has a 1.2 average rating from 56 reviews
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