TemplateMonster is prone to providing misleading information, with chat representatives resorting to dishonest tactics to encourage placing an order. Unfortunately, post-purchase support is lacking, leaving customers without assistance. Additionally, the company charges for installing apps that are readily available for self-download from the app store. When questioned, the chat representative claimed exclusivity, implying these apps couldn't be obtained from the app store, adding to the overall perception of the company engaging in questionable practices and prioritizing financial gains over customer satisfaction.