The OUTNET is a terrible retailer. My order has not arrived after 6 weeks. Customer service terms state delivery in 4-6 days. I have emailed customer service 8 times with no reply. I have called customer service 4 times and told they are investigating the matter and will call me back. They have not called back. Twice they have blamed DHL. Each time I called DHL to check and they confirm the order has not been collected and is still with OUTNET. Another explanation: there was a typhoon and finally: DHL blamed again. The OUTNET is not taking any responsibly, has refused to refund me. Has refused to refund me and re issue the item, that is in stock. Has refused to hold a replacement while I await an outcome. I have also called Net-a-Porter and although OUTNET is owned by them, they also take no responsibility