The return process was a massive headache! I followed the instructions, only for the package to be returned to me by UPS without any explanation. I contacted UPS which the driver asked me to do, till today haven't heard anything back from them. I contacted Outnet to resend the shipping documents and arrange another pick up, again the driver came and asked me if I have a label, I explained to him and showed him the mail sent by UPS, I spent hours trying to get through to both companies and when you do, no real resolution. Its a very stressful process and would avoid in the future!