Terrible customer service. In a mix up, I returned a pair of black trousers worth €180 that I had purchased from Hugo Boss and sent Hugo Boss a pair of black Victoria Beckham trousers that I had bought from The Outnet for €132. While Hugo Boss promptly contacted me to rectify the mistake sending back the VB trousers free of charge, The Outnet never did. Not only that, but after reporting the mistake they would still ignore the problem. It has been a month since this happened, and they have neither returned the trousers nor the money. They have cost me a total of €312.