I’ve been a customer of Outnet for over 10 years and am purchasing from them several times a year. With my last purchase, they managed to not register one out of four items I’ve sent back, even though it was all on the same package. They don’t come back to me with any information and all my emails are being answered in the same manner “still investigating”. Yet, they have managed to inform Klarna that my claim was not valid, which would mean I would need to pay 200 euros for an item I don’t have. This is awful and they should be ashamed of themselves. I will not buying anything else from Outnet if they don’t resolve the issue and will also be looking into legal ways to deal with it