I wonder if this has happened to anyone else? I have been a good Torrid customer for a very long time. I recently lost some weight and had some nice clothes to re-home. I called Torrid and learned they had a buy back program through Thredup. I went online, got my label and shipped off a lot of pieces. This was in Jan 2023. I never heard anything so reached out to Thredup in June. I was told, oh yes, we have sold your clothes and you are due over $100. You will hear from Torrid. Never did. In August I started calling and emailing. It was a vicious cycle. Torrid said Thredup would pay me and Thredup said Torrid would pay me. What a scam. No ind paid me. I continued to appeal to Torrid and gave them every opportunity to make it right. I never even received the courtesy of a reply. I don’t shop Torrid now since running a scam on their customers. I am very disappointed in both organizations. Can’t stand a liar!
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