I placed my order on June 5, 2024 and it shipped on June 9, 2024. Tracking updated every couple days, but there has been no update to the tracking since June 14, 2024 and today is June 22, 2024. ThredUp had estimated my order to arrive by June 20 so when there had been no tracking update I reached out via chat on June 20. I was told they would email FedEx and email me when they had an update. They emailed me today saying they were still waiting and for me to let them know if the package was received. It hasn’t been and tracking still hasn’t updated. I replied back letting her know all the scheduled delivery dates FedEx has listed for this package since June 12 and that there still wasn’t any updates on the tracking since the 14th. I asked if I could please have my money refunded because it seems to me that my package is lost since it’s been so long without an update on the tracking. She replied back and told me I have to wait seven BUSINESS days and to reach out to them by the end of business on June 25. Just to chat with them the first time I had to wait over 45 minutes to get connected with someone so it looks like I’m going to waste another 45+ minutes on June 25 to ask for a refund because I don’t have much faith in the tracking updating or the order to suddenly arrive and be delivered without tracking updates.