I was a faithful customer with this company for many years, probably since around 2015 or 2016. Despite all of the negative reviews, I tried to support this company as much as possible placing numerous orders. I had a couple of different accounts with Thredup from not being able to remember passwords. Nonetheless, my daughter who is currently in college decided to open her own account and placed an order. She used the discount code to place her first order. Now mind you, she is in college and I allowed her to use my PayPal account not to mention she lives 45 miles away from us but will use our address to get items shipped to our home (it's safer than using hers and getting them stolen) from Amazon and all the other companies that she has ordered from. Thredup went and canceled her order because she is using the same household address and payment method. They didn't even provide a reason in the email, she had to contact customer service service so that she could get an answer. Apparently, they can't afford to have someone using a discount code with the same shipping address or payment form. Really?????? They bottom line is that they are getting paid but apparently they can't afford allowing a discount when they are making a huge amount of money off of everyone else who sends them clothing that they don't even have to spend a dime on. I'm disgusted with this company and decided to delete my account and my daughter also deleted her. I will not EVER give this company any business nor will I recommend them to anyone. They lost a customer.