Now they charge an up front fee which is usually more than what you might earn on a 30 pound bag of clean quality items. Most of my clothes were not even listed. It is hardly worth the time and effort and Good will you put into trying to work with this company. Cleaning, folding, shipping and cataloging turns into a huge waste of time. You will feel better donating to the Salvation Army! I even sent in a brand new pair of Hermes shoes which just mysteriously disappeared. No explanation!! It is such a disappointing exercise in trying to do the right thing for the environment. It's truly TOO Bad!