I sent in a Clean Out kit with 13 items which I photographed so I know what was in there. Only 11 items were shown to have been received (two weren't "eligible" which is untrue since they were Talbots Outlet items which are definitely accepted). The upsetting issue is the two "missing" items were a brand new pair of Talbots jeans and an authentic Dooney & Burke handbag which I paid over $300 for and used twice. It was in excellent condition and should've given me my biggest payout. WHAT HAPPENED TO IT? The charges are ridiculously high and the payouts minuscule. Horrible company.