I recently bought a few things from ThredUp. Only one of the items was as described. The pair of work out shorts was listed in excellent condition and the waist band was so stretched out that they wouldn't even stay on. Same for a pair of sandals. I reached out online and all I could get was saying how to return and how much shipping back would be, etc. So I took the next step to email staing the issue. I've now sent 4 emails with absolutey NO REPONSE BACK. I shold not have to pay for return shipping when what I bought was not described accurately. So now I'm stuck with these things and WILL NEVER buy or recommend ThredUp to anybody. I'll stick with Poshmark and other sites. This was a huge disappointment and lack of any type of customer service.