I have never ever had such a bad experience as l had in their London Colney store. There was rubbish left on the floor no one cared to clear up, the staff couldn’t be bothered to help. One girl sat texting at the checkout and ignored me when l asked a question. I wrote to customer services in June and chased 3 times but still no response. I then emailed Tony Slipman CEO on 29th July and what a surprise! He didn’t bother either. Which goes to prove - bad management, bad staff
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