My mum went into the above bar branch in Southampton on Wednesday 10th April. She noticed the lift was not working and she is unstable going down on escalators. A very kind lady on the jewellery section came to her rescue and she called for the manager who was also a lady. They very kindly got the men fixing the lift to turn it of so she could go downstairs then when she got out they turned it back on. I just want to say they both went above and beyond customer service and they are a credit to your company. Thank you very much from a relieved daughter,
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