Faulty item I have an faulty item, it was a pair of shoes , my husband use it, but not too much, and one appears broke for a side and it’s clear that it is a faulty (I bought it in June), I ask for the manager , how it’s was out of date the recipe she told me that she can not do nothing and call customer service , I ask her if there is someone more to talk with and she told me No, I call them they gave a case number and come back to the store, in the store the manager direct me another manager, the other manager told me before call customer service without check the shoes that the decision will be made by the store and no for customer service …. Give me in advance the answer that they don’t are going to help me, when the manager was talking with the customer service she went away to talk with them to make sure that I don’t listen the conversation and they can back to offer me 20£ when I paid 70 £, the manager ask the customer service to tell me back the decision ….. unbelievable!!! I never had a bad customer service experience like this and shuch a bad shopping experience this just happen in Hammersmith and seriously I don’t think that I will be back to tkmaxx because they only care about sales but don’t care about take responsibility and ownership if something goes wrong with your item