Absolutely unprofessional and difficult manager(male , who for reasons unknown refused to provide his name). I've bought shoes in the Oxford street store and they were a wrong fit for my mother, so i have decided to return them in the closer branch. The shoes were bought on reduction hence there were signs of people trying them on outside. Anyone ever been to TKMAXX and surely the person who calls himself a manager should know that most of the retail there does not come in the original packaging (eg. shoes do not come with a box on a purchase) and particularly reduced items are often broken, have stains etc. The manager refused the return on the grounds that firstly he claimed that given the fact that shoes were bought in another branch he cannot verify if there were or were not signs of usage. Seriously? As if he worked in Oxford street branch he would personally know the condition of each pair of the shoes in the branch? He suggested that i could only return them in Oxford street brunch. Really? There are different laws or regulations in the different branches or the manager is playing God? Unacceptable behaviour and totally unprofessional behaviour. I am a TKMAXX fan and I've left thousands in TKMAXX in the last 8 years and an employee like that is a total turn off, never wants to go to that store again.