Purchased a chainsaw and the starting toggle broke on the first day of use. Toolstation refused to take back, refund or exchange. Told me to call the manufacturer and they will arrange to pick it up. I refused to leave the shop until they sorted it. The pick up by the manufacture is more than a week away. I have had to purchase another chainsaw elsewhere in order to get work done. Toolstation customer service is non-existent and I am pretty sure they are breaking the law by refusing to exchange or refund. Do not purchase tools from this retailer if you want any backup support when they break. Reply from Toolstation 18 hours ago Good Afternoon, thank you for taking the time to provide us with your valued feedback. I’m sorry to hear that you feel that way about our customer service. Here at Toolstation, we pride ourselves on service and I am deeply apologetic to learn that we fell short on this occasion. I am not sure why they refused to exchange this for you, as you have a 1 years warranty with us and 30 days to return any unwanted items. You will only need to contact the supplier if it has gone over our 12 month warranty policy. Please contact us with your order reference number via any one of our Social Media channels (Facebook or Twitter), call us via our Contact Centre on 0330 333 3303 or connect with us on Webchat through our website; www.toolstation.com so we can resolve this issue for you. Thank you again for your feedback and please accept my further apologies for any inconvenience caused. Kind regards, River Did what they suggested above been online with them for over 1 hour so far and still not resolved. Avoid this company at all costs