Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came damaged, replacement came damaged. Was told by the store (via regional manager that if I kept this item, I would be fairly compensated along with the other damaged radiators I bought). No response despite me chasing in store multiple times for a response, until after 30 days when the manager came back with an insulting offer (which was less than the initial offer I rejected for the first damage). Now that I have rejected, Toolstation won't replace the faulty items as it is now out of the 30 days. Do not buy these from Toolstation, Screwfix a lot better quality and less likely to come damaged (they use their own carries as opposed to third party). These guys are scammers, always better to go to a company that will look after you if things go wrong.”

Helpful Report

Posted 1 week ago

“Absolutely terrible company with zero reliability. I placed an order Friday for delivery Saturday and I received an email saying it has been dispatched but the tracking says Advise not received, customer service are a waste of time and effort so I ordered again on Saturday for delivery Sunday. Again I received a dispatch email but this time the tracking gives zero info and says it doesn't exist. This has cost me an entire weekend of lost work and I'll never use this joke of a company again. I would advise anyone to never use them given their reliability is absolute zero.”

Helpful Report

Posted 2 weeks ago

“All your stores should have the knowledgeable staff that my Leeds 9 store has, great service too 👍”

Helpful Report

Posted 1 month ago

“Good website, easy to use, good range of products at competitive prices, often cheaper than competitors.”

Helpful Report

Posted 2 months ago

“Toolstation has become an agent for a scamming company!! I have been a satisfied customer for several years and running up cashflows of thousands of £ with Toolstation!! In August I completed an online transaction on their app when a banner appeared inducing me to subscribe to a cashback scheme. Being logged into my account I thought this was a legitimate Toolstation offer. Well hey-ho whilst I was abroad on holiday my card was blocked by Nationwide and I had to secure some other means of payment. On my return I opened a letter from my building society indicating that there was suspicion of fraudulent transactions for £18 that had been attempted on multiple occasions. Nationwide indicated the company trying to raid my cash was ‘Complete Savings’ to whom I had given my card number…. Thinking it was for receiving my Toolstation cash back. Obviously my current card number has been disabled with lots of unnecessary hassles but my cash was secure and none was debited. I called Complete Savings and the lady at the other end of the line in a distant part of the world explained that I had subscribed to this scam when I had transacted with Toolstation. She did explain that I had agreed to be scammed for £18 monthly!!! Made me feel like an idiot…. Well not really so as I trusted the Toolstation app uniti now! I did explain to this lady that she was working for a scamming company based in Nyon Switzerland (convenient tax haven) and was probably not paid Swiss wages for being used unknowingly as an instrument for a cheating company. I phoned the Toolstation helpline and after a 30 minute wait, and finally asking the representative about the link with Complete Savings and Toolstation, I was cut off!! Obviously Complete Save is a scamming company and Toolstation have pushed themselves into the gutter by links with these scammers. Im taking my custom away from Toolstation and move to their competitors across the road!! Below is the email I received from CompletenSave indicating their business links with Toolstation Avoid Toolstation COMPLETE SCAMMERS!!! You have been warned!!! Email from Complete Savings: Dear Mark, We are sorry that you have chosen to leave Complete Savings, please find below details of your cancellation. Your cancel confirmation number i КР1 Our records show that you completed an online transaction with Toolstation. After your transaction, you were offered the opportunity to join our programme with a £20.87 Welcome Reward and a 30-day free trial. Immediately next to the offer, the Offer and Billing Details were displayed. By entering your name, postal code, selecting the relevant postal address from the drop down list, inserting your credit or debit card details and then clicking on the 'yes' button to accept the offer, you authorised us to charge the monthly membership fee of £18.00 to the credit card or debit card that was provided after your trial period ended. Thank you for trying Complete Savings - we hope you will consider using us again in the future. If you still have any queries, please do not hesitate to call us on 0800 389 6960. Yours Sincerely, Complete Savings Team Date of experience: 31 August 2024”

Helpful Report

Posted 2 months ago

“WEBSITE CUFIT FOR PURPOSE & SMALLER STORES HOLD VERY LITTLE STOCK SO CUSTOMERS ARE FORCED TO ORDER VIA THE USELESS WEBSITE I DECIDED IT WAS EASIER TO USE SCREWFIX”

Helpful Report

Posted 2 months ago

“Bad Customer Service If you order and collect, it's a great service. However, if you opt for delivery and parts are missing, I suggest you just give up and buy from somewhere else. You can waste hours online and on the phone, but nobody answers.”

Helpful Report

Posted 2 months ago

“Disgusting service from Toolstation and their delivery company. No communication, no choice of delivery day, no delivery slot. Delivery a few days late without communication. Goods arrived damaged like they were thrown around on the way. When arranged for goods to be returned, Dx delivery booked twice by Toolstation and never showed up to collect. Still waiting to this day for them to be collected for refund. Staff has no clue, can't chase, don't do their job properly on communicating and sorting things. Requested to speak with a manager, but managers not interested in solving problems. Appalling service from Toolstation and their delivery. Would not recommend delivery, and also will make sure to let everyone I know to stay away for such and indifferent and incompetent company!”

Helpful Report

Posted 2 months ago

“Fantastic service from Martin in the Elgin store, couldn’t be more helpful, polite and knowledgeable! Great service and as front line service represents Toolstation extremely well.”

Helpful Report

Posted 3 months ago

“Excellent service from John at Burton on Trent Toolstation. Friendly, helpful and chatty. Helped me source new battery for my home alarm and let me take it out of the box to double check I had the correct unit. Home, fitted and working. One happy customer!”

Helpful Report

Posted 3 months ago

“Paul at the dudley branch was run off his feet as he seemed to be on his own but 3 other staff were present doing other things he apologised and said he would be with me as soon as he can. He finally got round to me served me very quickly and with a smile on his face he deserves a medal and whatever your paying him it's obviously not enough well done and thank you again”

Helpful Report

Posted 3 months ago

“Excellent Customer Service, Charlie @ Rhe Elgin Store, Knew Just What I Was Looking For And Was Able To Advise”

Helpful Report

Posted 3 months ago

“We ordered 2 tins of fence paint on Monday 24 June today is the 29 th not delivered, my husband went to tool station they told him he had to pay for to tins & get refund from you, very disappointed, very”

Helpful Report

Posted 4 months ago

“Forget trying to contact this lot if you have an issue. Screwfix make a fortune fixing this shower of time and money wasters. Day 5 of a next day delivery and counting. I dont need the order now. The leak is fixed. So i now have the joy of trying to get my money returned..”

Helpful Report

Posted 5 months ago

“I would advise against using Toolstation for purchases. I bought several items, including a grass trimmer, and encountered issues immediately after placing the order on April 23rd. I received the item on April 26th and tried to use the grass trimmer on April 27th, but it didn’t work. When I contacted customer service, the agent agreed to replace or refund the item and scheduled a collection for the upcoming Friday. However, no one came to collect it. I then used the online form to contact customer service again and received an email asking me to re-explain the issue. After exchanging several emails, they refused to replace the item and suggested I get a new wire. I reminded them of Toolstation's 30-day return policy and one-year warranty, but received no positive response. When I called again, the agent asked me to escalate the issue to the supplier and promised to get back to me. After a week, I called to remind them, but they only promised to address the issue urgently without any positive outcome. The customer service was very disrespectful and unhelpful. They are not adhering to their return policy or the warranty described with the product. They wasted three to four weeks of my time without resolving the issue. This website does not provide good service, and their one-year warranty claim is misleading—they do not offer repairs or replacements as advertised.”

Helpful Report

Posted 6 months ago

“Very helpful and knowledgeable staff who go the extra mile. The prices are competitive and branches are easy to find in most areas.”

Helpful Report

Posted 6 months ago

“palm sander seized up after a month”

Helpful Report

Posted 6 months ago

“I went to the store in Tunstall, Stoke-On-Trent today and was greeted by the lovely smiling faces of two members of staff who were both very polite and helpful, there names were Lesley and Reiss , while Lesley served me Reiss was checking something out for me , I got the items I wanted which was greatly appreciated, good team work. Just wanted to say Thankyou to them for a job well done. 👍.”

Helpful Report

Posted 6 months ago

“Lee at Beverley Tool station, is so polite gives good service everytime we visit the Branch!”

Helpful Report

Posted 7 months ago

“Gold basin taps web site states 12 year manufacturers warranty. Manufacturer says its 5 year warranty. One gold tap blemished after 6 months, manufacturer says its due to limescale and therefore not covered by warranty. I live in a very soft water area and why only one tap affected. Its a scam.”

Helpful Report

Posted 7 months ago

Toolstation UK is rated 3.7 based on 688 reviews