They find so many ways to get it wrong: A 100% failure to get it right based on the three times I used them. 1.Ordering via the Toolstation website. The box arrived, the most expensive of two items was missing from the box. 2.Went to collect six tubs of magnolia paint; one of them was clearly labelled as a being of a different colour. 3.The 'Filler Saga': Filler not available at local Toolstation store. Please order it in. It will be here next day. Late next day went to collect, but it was not in. Gave it a week and visited ToolStation again. 'Ah yes, it was here for you last week' says the staff member. Not according to 'Oz' who had served me that previous Monday who had checked the electronic inventory display AND the shelves and the order wasn't in. A week later had they ordered it in? Had itarrived? Of course not!. ToolStation tried to palm me off with 'Tile Grout' instead of what had been ordered. It takes a special kind of skill for Toolstation employees to be so useless: Can they not read the labels?, were they unable to read the product 'code' number?, not check the 'bar code'?, nor even get a grip on the 'colour coded pot lids? (Apparently the ToolStation supplied tubs of 'Filler' have a blue lid, whereas the 'Tile Grout' tubs have a mauve coloured lid.). For ToolStation to get it wrong once can be written off as an 'accident', for ToolStation to get it wrong twice begins to look like 'carelessness'.For them to get it wrong three times in a row everytime I have I used them, begins to look like systemic poor quality USELESSNESS. How can they not even read the labels on the products they sell? How can they deliver a '100 per cent failure to get it right' ? I will not waste my time with ToolStation again. Please learn from this now 'ex-customers' experience; I found ToolStation service to be sloppy, inefficient, time-wasting , lacking attention to detail and with personnel whose core skills (label reading) are missing. When the ToolStation staff member asked 'Would you like me to order the filler for you again'? After multiple journeys to collect what I had ordered [and paid for in advance] I requested a refund instead. I have 'voted with my feet' , I will NEVER USE TOOLSTATION AGAIN . Disappointing performance and failure to 'get it right' every time .