Used toolstation alot. The only thing that's let me down is the Hawksmoor Strimmer, brand new but didn't work at all. The process of getting it replaced/refunded is around 2-3weeks from item collection time so you're looking at just under 5weeks. These are "planned repair items" so can't take them in and get swapped straight away. Even when instructed to empty petrol and degas then take it in, the toolstation brach couldn't take it in. I was meant to get an email within the next 24hrs.....72hrs later still nothing. Stay well clear of Hawksmoor or repair items if you're planning to use the product straight away. Went to Screwfix and bought a Titan 43cc strimmer at same price....worked straight away. Disappointed with toolstation and how they handled this issue.