They still list items as being in stock when they're not. They take your payment and then cancel your order, yet don't process your refund for days. I paid almost £600 for two air conditioning units for my children's bedrooms, but now cannot buy elsewhere as I'm still waiting for my £600 to be refunded back into my account. I will never buy from Toolstation again, their customer services basically told me it was tough luck, and I'll get a refund when it goes through, but if that's not for the next week then that's not their problem. It's a shame, I've spent a lot of money with them up until now, but I won't give them another penny after this. Don't pay any attention to the amount they say they have in stock, the customer services rep told me it's never correct, this is a common problem and the company have to cancel orders all of the time.