I ordered 4 items, the first one was supposed to arrive on Saturday, but the courier delivered it to the wrong person, he didn't even leave a note with the address. I myself had to look for orders from my neighbors and call the courier and Toolstation. I had to go to pick up my order at the store. There were supposed to be two items. There was only one and I was ordered to go to the courier's office. The courier said the toolstation did not ship the second item at all. I had to cancel the radiator installation, the fine was £ 100. When the radiators were delivered and the plumber installed them, it turned out that they sent me cheaper and smaller radiators. Another attempt to deceive the customer! I could not postpone the installation in the schedule and once again pay fines and for delay in work on the renovation of the house. The brazen assistant from the toolstation said that I can come to the stationary store myself and replace the radiators with the ones I ordered. Shameless thieves have no respect for the client, time or money. I had to put on the radiators they sent because the old ones were already disconnected and I couldn't move the schedule of other works. This delayed the renovation of the flat for rent.! In addition, the plumber said that these radiators are too small to heat the room in winter and we will have to replace them anyway. Toolstation was so brilliant that it offered to pay for the difference in the cost of the radiators. They did not even mention the loss of the 15-year warranty. Apparently they felt no responsibility for it. They want to give me some pennies for 2 weeks of stress, paying penalties for canceling the installation, searching the whole area of ​​my order and writing to them every day because with every item they sent there were problems! I would advise you to avoid these incompetent people