If I could give 0 starts I would. Made an online order which didn't go though with an error saying please try again, however money was debited yo card. No order number received or email received of confirmation. When going to store on Hall Road they said I had not got an order number so no purchase. Even though clearly my bank has been charged for an online purchase... I showed this and they said it must be pending, but no it has been spent and days later still not refunded. I contacted customer service who said that I need a order number to prove my purchase. I do not have this because my purchase was apparently voided and there was an error... but not enough of an error for you not to take my money and my bank has proof of this. After much emailing they have said thay have been having online websites issues and as I cannot prove that I made this purchase without an order number and I will have to contact my bank. Again I have no order number because your website had a malfunction. You have my money and I habe no items! I want my refund or my item. You are a big company! What is wrong with you?!