To start with I would call it a rasict branch as the insulting treatment they give, only hurts you and do not make you feel inclusive. Its all clear when you see branch manager misbehaving and refusing to tell his name which he I believe is my right to know. He refused to serve me and walked away which was very ride. I request ToolStation to please see CCTV footage so correct this un professional behaviour. Not only this the staff joke around each other in very awkward way instead of serving customer. The branch manage may have affair with one of his staff as you can clearly see the way they talk and ignore customers. I know it may be their personal matter but they need to be professional and not make ustomers feel awkward. I asked his colleague to tell me his name and he also refused on which I asked if I can speak to someone. He referred me to Customer Services as that is the only card they all have to play. I politely askedhis name and he also refused to tell his name, I assume they should be wearing name badge which they weren't. May be "Rhys W" who served me forgot that in recipient operator's name is stated anyway so there is no way they should be refusing to tell names. They all try to corner you by grouping so I feel terrified and embarrassed to go this store, i faced same attitude and behaviour on 3 visits and I won't be going to that store ever. If Toolstation care for their customers they should change the staff or atleast change the branch manager as he doesn't deserve to be the manager as he is demosntratinh wrong behaviour and attitude. Please see CCTV footage for 27th October at 2:10 pm. I have attached receipt as well as need to make it gets investigated and to make sure that no one else get treated like this. I ignored last 2 incidents but it gor wrose and worse so now I had no other option but to add a review. Shame on racist branch manager and the way he is training his staff.