Toolstation has become an agent for a scamming company!! I have been a satisfied customer for several years and running up cashflows of thousands of £ with Toolstation!! In August I completed an online transaction on their app when a banner appeared inducing me to subscribe to a cashback scheme. Being logged into my account I thought this was a legitimate Toolstation offer. Well hey-ho whilst I was abroad on holiday my card was blocked by Nationwide and I had to secure some other means of payment. On my return I opened a letter from my building society indicating that there was suspicion of fraudulent transactions for £18 that had been attempted on multiple occasions. Nationwide indicated the company trying to raid my cash was ‘Complete Savings’ to whom I had given my card number…. Thinking it was for receiving my Toolstation cash back. Obviously my current card number has been disabled with lots of unnecessary hassles but my cash was secure and none was debited. I called Complete Savings and the lady at the other end of the line in a distant part of the world explained that I had subscribed to this scam when I had transacted with Toolstation. She did explain that I had agreed to be scammed for £18 monthly!!! Made me feel like an idiot…. Well not really so as I trusted the Toolstation app uniti now! I did explain to this lady that she was working for a scamming company based in Nyon Switzerland (convenient tax haven) and was probably not paid Swiss wages for being used unknowingly as an instrument for a cheating company. I phoned the Toolstation helpline and after a 30 minute wait, and finally asking the representative about the link with Complete Savings and Toolstation, I was cut off!! Obviously Complete Save is a scamming company and Toolstation have pushed themselves into the gutter by links with these scammers. Im taking my custom away from Toolstation and move to their competitors across the road!! Below is the email I received from CompletenSave indicating their business links with Toolstation Avoid Toolstation COMPLETE SCAMMERS!!! You have been warned!!! Email from Complete Savings: Dear Mark, We are sorry that you have chosen to leave Complete Savings, please find below details of your cancellation. Your cancel confirmation number i КР1 Our records show that you completed an online transaction with Toolstation. After your transaction, you were offered the opportunity to join our programme with a £20.87 Welcome Reward and a 30-day free trial. Immediately next to the offer, the Offer and Billing Details were displayed. By entering your name, postal code, selecting the relevant postal address from the drop down list, inserting your credit or debit card details and then clicking on the 'yes' button to accept the offer, you authorised us to charge the monthly membership fee of £18.00 to the credit card or debit card that was provided after your trial period ended. Thank you for trying Complete Savings - we hope you will consider using us again in the future. If you still have any queries, please do not hesitate to call us on 0800 389 6960. Yours Sincerely, Complete Savings Team Date of experience: 31 August 2024