Absolute rubbish service to a long standing customer who has now learnt his lesson.
Refused a refund unless I went to the store to collect cash and take the item back. I did as requested but Toolstation then refused to take back the item (miiror light) because it was too large to fit in a refund tray for which Toolstation have determined a size for (No advanced warning). So again, now refused a refund until they collect it from me which is a complete reverse from saying I had to take it to the store - and gues what?...I then have to go back to the store to get the refund.
Shame on you Toolstation, you are a disgrace and my view is that you are capitalising by retaining cutomers money for months simply because you have not enough staff to process refunds due taking advantage of government funding and reducing staff levels that would help customers refunds but keeping those that process sales to benefit you.
Screwfix service has been quite the contrast and that's where my future business shall go.
4 years ago
Toolstation UK has a
3.7
average rating
from
687
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.