If I could give a zero I would, store in Barry is a joke,paid for items but one item was missing from order manager told me I couldn't have items that arrived until all the order was complete even though the electrician I booked was due the following day (goods turned up 2days later than date shown for pick up after I paid ) I told the manager I had paid for them so legally they were mine he then disappeared for more than 30mins and said I can't let you have them as it messes up my stock levels, How I've paid for stock,stuck to my guns and after an HR he eventually let me have my order and wrote on receipt one item to collect ,we them had lock down oh my days I then went to pick up missing item which I did not need but couldn't have a refund, so on Sat I went back with said item plus receipt and asked for refund again off he went with the phone came back with receipt and said you've been refunded I asked how as I have item and receipt as the queue by now was big and he wouldn't listen I left,has no CS or management skills and definatley no common sense ,I now have 3items receipts for and don't need them....will never shop here again...explains huge queue at Screwfix opposite where you always get a great service!!!!